Hear from Your Peers About Customer Service

Each day of the conference, there is a different set of Contributed Papers presented.  These sessions offer a chance to learn about 4 different topics in 90 minutes, presented by selected SLA members who will discuss their research and best practices. 

Monday’s papers will be presented from 1:30-3pm in room 711 and are about Customer Service aspects of librarianship.  The topics are:

IF=CCC: Information Fluency is Now a Core Competency on Campus by Beth Bloom

The Value of Storytelling in a Scientific-Technical Library by Sandy Bradley, Mary Ray, and Barbara Lupei

Almost an eJournal: Using the Library Catalog for Local Hosting and Management of Electronic Periodicals by Corey Seeman

The Lost Art of Interviewing: How to Hire without Regret by Julie Schein and Belinda DeLisser

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